Spot Names Privacy Policy
This web site (“the Site”) is owned and operated by Spot Names (ABN 45 499 464 242) and will be referred to as “we”, “our” and “us” in this Privacy Policy. By using this site, you agree to the Privacy Policy of this Site which is set out on this page. The Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the Site.
We recognise the importance of protecting the privacy of information collected about visitors to our Site, in particular information that can identify an individual (“personal information”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.
Changes to this Privacy Policy
We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the Site. We do not make any representations about third party web sites that may be linked to the Site.
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
Collection Of Personal Information
Personal Information is information or an opinion that identifies an individual. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
The types of personal information we collect may include:
- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment details
- IP address
- Any other information you voluntarily provide to us
Use of Personal Information
Personal information that visitors submit to our Site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Privacy Policy or at the time of collection. Copies of correspondence sent from the Site, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.
We use the personal information we collect for the following purposes:
- To process transactions and provide you with the products or services you have requested
- To personalise your experience on our Site
- To improve our Site based on your feedback and interactions
- To send periodic emails, including information and updates related to your order, or respond to inquiries, and/or other requests or questions
- To comply with legal obligations
Your Registration Information
As part of registering with us, we collect personal information about you for you to take full advantage of our services. Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Information We Obtain from Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
Credit Card Details
Credit Card details are only stored for the processing of payment and will be deleted once payment is processed.
Disclosure Of Personal Information
We do not sell, trade, or otherwise transfer your personal information to outside parties without your consent, except as necessary to achieve the purpose for which it was submitted (e.g., to process payments, deliver orders).
We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
Personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
We may disclose personal information when we believe in good faith that the law requires disclosure.
Security Of Personal Information
We strive to ensure the security, integrity and privacy of personal information submitted to our Site, and we review and update our security measures in light of current technologies. Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Collecting Information From Users
We also automatically collect certain information about your interaction with the Site (“Usage Data”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Usage Data is used to analyse the way in which people utilise our site, enabling us to improve our services and is not used in any way to uniquely identify a customer.
IP Addresses
Our web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
Cookies And Tracking Technologies
We use cookies and similar tracking technologies to provide you with a better experience on our Site. These cookies allow us to increase your security by storing your session ID and are a way of monitoring single user access. This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the Site. You are advised, however, that other companies which advertise on our site may collect information from you if you click on their advertisements or access their sites. They may do this by using cookies. We have no control over this collection of information.
It is possible for you to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not. Disabling browser cookies may affect your ability to access certain features of our site. Please refer to your individual browser help files for instructions on cookie settings.
Email and Communications
We receive and reply to email from users on a regular basis. For record-keeping purposes we retain copies of all incoming and outgoing email. We do not provide your information to third parties, except that we may provide your information to our business partners who assist us in the provision of our services to you.
User Generated Content
The Services may enable you to post comments, product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.
We do not control who will have access to the information that you choose to make available to others and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.
Third-Party Websites
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
If you have concerns about any links to third-party websites we welcome your feedback.
Access To Personal Information
We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
You have the right to access and correct any personal information we hold about you. If you wish to access or correct your personal information, please contact us at privacy@spotnames.com.au. We will respond to your request within a reasonable timeframe.
Problems Or Questions
If we become aware of any ongoing concerns or problems with our Site, we will take these issues seriously and work to address these concerns. If you have any further questions relating to our Privacy Policy, or you have a problem or complaint, please contact us at:
Email: privacy@spotnames.com.au
Address: PO Box 707, Drysdale, VIC 3222
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; http://www.privacy.gov.au/.
Last Updated: 22 January 2025